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常见问题 - FAQ (Frequently Asked Questions)


1.装运处理时间需要多久?How long is the shipment handling time?
最多 7 (七) 个工作日。我们通常在 3 (三) 个工作日内发货。
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Maximum 7 working days. We usually ship out the order within 3 working days.


2.我可以要求完整单据吗?Can I request for a Full Tax Invoice?
我们将在发货时附上单据。
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We will attach the invoice when we ship out the product.


3.我在网站上找不到我要的产品。 I can't find the product I'm looking for in the website.
请发邮件给我们 sales@catchio.com.my ,我们会尽力为您寻找。
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Kindly drop us an email to us at sales@catchio.com.my and we will try our best to source it for you.


4.我可以取消我的订单吗?Can I cancel my Order?

可以。 但是,取消订单仅适于订单尚未送货的情况。请发送电子邮件至 sales@catchio.com.my 或致电 016-9181 897 取消订单。

货物出门,恕不退款!

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Yes. However, cancellation is only applicable if the order has not been shipped out. Kindly drop us an email to us at sales@catchio.com.my or call us 016-9181 897 for order cancellation request.

Goods sold are not refundable!


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5. 我可以更改我的送货地址吗? Can I change my shipping address?

可以。请发送电子邮件至 sales@catchio.com.my 或致电 016-9181 897 更改送货地址。

但是,更改送货地址仅适于订单尚未送货的情况。

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Yes. Kindly drop us an email to us at sales@catchio.com.my or call us 016-9181 897 for changing address request.

However, changing of shipping is only applicable if the order has not been shipped out.


6.请问有送货到马来西亚之外吗?Do you ship outside of Malaysia?

不,目前我们只送货到马来西亚(西马和东马)。

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No. currently we only ship within Malaysia (both West Msia and East Msia).


7.我的订单送货后会收到通知吗? Will I receive a notification once my order is shipped?

是。 连同邮件追踪号码。

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Yes. Together with the tracking number.




为何向我们购买?

Why buy from us?

更低价格

Lowest Price

24小时内寄出

24Hours Dispatch

绝对正品

Genuine Product

支付保障

Payment Protection



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